Salary
N550,000 – N650,000 / month.
Levitikal Group is a leading conglomerate driving progress and development across Nigeria. With a diverse portfolio spanning real estate, construction, energy, agriculture, and hospitality, they are committed to delivering exceptional value to their stakeholders.
We are recruiting to fill the position below:
Job Title: Head – Customer Service
Location: Lagos
Employment Type: Full-time
Job Description
- Develop and implement the company’s customer service strategy aligned with business objectives.
- Establish customer experience standards across sales, construction updates, handover, and after-sales service.
- Create KPIs, service benchmarks, and customer satisfaction metrics.
- Lead continuous improvement initiatives to enhance service quality.
- Lead, mentor, and develop customer service managers and support teams.
- Define team structure, roles, and performance expectations.
- Conduct regular training programs to improve service quality and technical knowledge.
- Promote a customer-centric culture across departments.
- Oversee the entire client lifecycle: pre-sales support, booking and documentation coordination, and post handover support.
- Ensure smooth coordination between sales, project management, engineering, legal, and finance teams.
- Design and manage a structured complaint resolution framework.
- Handle high-level escalations and sensitive customer cases.
- Develop SOPs for service delivery, handovers, and post-sales operations.
- Implement CRM systems and digital tools for tracking customer interactions.
- Prepare monthly and quarterly customer service performance reports.
Qualification
- Bachelor’s Degree in Business Administration or related field.
- 10–15+ years of experience in customer service, with at least 5 years in a leadership role within real estate or construction.
- Strong knowledge of real estate project lifecycle and property handover processes.
- Experience with CRM systems and service management tools.
Salary
N550,000 – N650,000 / month.
Application Closing Date
30th March, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
Note: Only shortlisted candidates will be contacted